This project exemplifies how the right MSP empowered a disability service to achieve its vision of helping thousands of Australians in need by using the right technology.

In June 2022, Riverlink sought out Platinum Technology’s assistance, dissatisfied with their then-MSP that managed their IT via a private cloud.

We were looking for a technology partner that could understand our needs, be transparent in our current state and more importantly, assist us in closing out significant technology issues. Platinum did all of those and more. The Board & Management team feel we have a true technology partner in Platinum. They have been proactive in assisting us to deliver our purpose and mission.

– Michael McKenzie, Riverlink, Chair of the Board

Challenges

  • Riverlink had a complex IT landscape with applications and data dispersed across multiple platforms and locations, leading to inefficiencies and security gaps.
  • Riverlink struggled with slow service resolution times, insufficient remote employee support, and a lack of proactive IT maintenance.
  • Risks were high due to the absence a security strategy and a reliance on a single Remote Desktop Server.
  • Financial management was complicated by a billing structure that included per-ticket charges and multiple invoices, making it difficult to forecast costs.

Solutions

  • Platinum Technology conducted a comprehensive audit, identifying ten critical risk areas, and transitioned Riverlink to Microsoft’s public cloud
  • Platinum   Technology   implemented   multi-factor authentication, VPN with SSO, a web access firewall, security systems, and 24×7 Security Operations Monitoring.
  • IT support was enhanced through a local, responsive Service Desk, proactive monthly onsite visits, and the decommissioning of all on-premise infrastructure.
  • Invoicing was consolidated to simplify financial management.

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Benefits

  • The transition to the public cloud allowed for scalability and better control over IT costs with a fixed monthly fee structure.
  • Reduced operating costs, improved staff and customer satisfaction, and enabled a better understanding of IT assets.
  • Provided a dispersed workforce access to critical company data and policies anytime, anywhere, on any device.
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